Shipping policy

Shipping Policy

Thank you for shopping with us! We strive to provide a smooth and timely shipping experience for all our customers. Below is our shipping policy to help you understand how we process and ship your orders.

1. Order Processing Time

  • All orders are processed within 1-4 business days (excluding weekends and holidays) from the time of purchase.
  • Orders placed after 3 PM (local time) or during weekends and holidays will be processed the next business day.

2. Shipping Methods and Delivery Times We offer the following shipping options:

  • Standard Shipping: Delivery within 5-7 business days (domestic orders).
  • Expedited Shipping: Delivery within 2-3 business days (domestic orders).
  • International Shipping: Delivery varies by location. International orders typically arrive within 7-21 business days, depending on the destination.

Please note that shipping times may vary due to factors beyond our control, such as carrier delays or customs processing for international orders.

3. Shipping Charges Shipping charges are calculated based on the shipping method and the delivery address. The shipping cost will be displayed during checkout before you confirm your order. We also offer free shipping on orders over $100 within Australia.

4. Order Tracking Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s website. Please allow up to 24 hours for tracking information to update after your order has been shipped.

5. International Orders

  • For international shipments, the customer is responsible for any import duties, taxes, or customs fees that may apply.
  • Delivery times for international orders may be longer due to customs processing and transit times.

6. Shipping Restrictions We currently only ship to addresses within Australia. Unfortunately, we do not offer shipping to certain regions.

7. Lost or Damaged Items If your order is lost, damaged, or delayed during transit, please contact our customer service team at info@myelizabeth.com.au within 7 days of receiving the tracking information. We will work with the carrier to resolve the issue.

8. Address Accuracy Please double-check the shipping address you provide. We are not responsible for delays or lost shipments due to incorrect or incomplete addresses. If you notice an error in your shipping address, please contact us immediately at info@myelizabeth.com.au.

9. Signature Required Some orders may require a signature upon delivery, depending on the shipping method or the value of the items. If a signature is required, the carrier will attempt to deliver your package multiple times before returning it to us.

10. Customer Service If you have any questions or need assistance with your order, feel free to reach out to our customer service team at info@myelizabeth.com.au. We are here to help!

Thank you for choosing My Elizabeth! We appreciate your business and look forward to delivering your order.